Refund and Cancellation Policy

Last updated 19 September 2026. This draft is reviewed by counsel before launch.

1. What this covers

This policy covers the subscription you pay to AdMeDaddy. It does not cover money that passes between you and your own customers. Those two things are kept deliberately separate, and section 5 explains why.

2. Cancelling your subscription

You can cancel at any time from Settings, Billing inside the portal. Cancellation takes effect at the end of the billing period you have already paid for, so the AI keeps working until then. We do not ask you to email anyone or give a reason, and there is no notice period.

3. Refunds on subscription fees

Subscription fees are billed in advance and are generally non-refundable, including for partly used months. There is no free trial, which is exactly why AI Preview and Shadow Mode let you test the AI on your own catalogue and your own conversations before it ever replies to a customer, and before you commit to a second month.

We do refund, on request, in these cases:

A duplicate charge for the same billing period. A charge taken after you cancelled. A month in which the service was unavailable for a prolonged period through our fault. A charge you did not authorise. Write to support@admedaddy.com with the invoice reference and we will process an approved refund to the original payment method within 7 to 10 business days, subject to your bank's timelines.

4. Refunds to your customers

AdMeDaddy never holds your customers' money. Payments go directly to your own Razorpay account, your UPI ID, your bank account, or are collected as cash on delivery. That means a refund to a customer is between you and that customer, under the refund and exchange policy you configure in your own settings, and we cannot issue it for you.

What the product does do is bring the request to you. When a customer asks for a refund, a return or an exchange, the AI does not decide. It collects the reason and any photos, checks it against the policy you configured, and puts the request in your Needs You queue for a decision.

5. Taxes

Displayed subscription prices exclude GST. Where a refund is issued, applicable tax is refunded with it, and a revised invoice is raised through our merchant of record, Dodo Payments.

6. Contact

For anything on this page, write to support@admedaddy.com from the email address on the account. We aim to respond within two business days.